DevOps in healthcare
Few in the healthcare industry will dispute the fact that many hospitals and insurance firms can’t (or won’t) wave goodbye to age-old software and now-vintage Windows 8.1 — and few will dispute the fact that resistance to change ultimately keeps costs high and compromises patient care.
Although the promise of digital transformation is largely realized through near-universal electronic health records (EHRs), healthcare interoperability is still elusive — the main reason a staggering 39 million people faced data breaches in the first six months of 2023 alone.
Those weaknesses signal opportunity for newcomers. "A bunch of fresh digital health startups (consider Headway, a mental health startup with $125M funding, or a digital pharmacy company Alto Pharmacy that makes us “believe in a better pharmacy”) are hitting the healthcare scene with next-gen software solutions, pushing the old-timers to step up their game," says Dave Hecker, our West Coast CTO.
With all these factors at play, DevOps — a set of practices that automate the processes between software development and IT teams — emerges as the transformative element that can reboot healthcare into the modern age.
The basics of DevOps in healthcare
In the healthcare domain, DevOps fuses specialized software development (Dev) and IT operations (Ops) methodologies to speed up the lifecycle of medical applications. By harnessing a continuous integration/continuous deployment (CI/CD) pipeline, this approach enables iterative (read: more efficient) product refinements that address the nitty-gritty of clinical workflows, EHR interoperability, and health information exchange (HIE) protocols.
Additionally, DevOps practices support automated testing paradigms, including test-driven development (TDD) and behavior-driven development (BDD). These are crucial for validating the accuracy and reliability of complex algorithms used in diagnostic software, patient management systems, and telehealth solutions.
Benefits of DevOps in healthcare
A report by Redgate revealed that 73 percent of professionals in the healthcare sector globally are already capitalizing on DevOps. That’s the good news.
The not-so-good news? The other 27 percent are missing out on the many advantages of DevOps.
Better collaboration and communication
Equipped with in-depth knowledge of the healthcare system, medical professionals are essential contributors to healthcare software development. The DevOps approach fosters collaboration among developers, IT staff, and healthcare providers, which paves the way for more relevant, user-centric products for both patients and the industry as a whole.
Cost-effective solutions
DevOps leans into, well, Lean methodologies that focus on reducing waste — whether it’s code, resources, or time — resulting in a more cost-efficient process. On top of that, faster issue identification and feature deployment significantly cut downtime (as you know, outages are costly in terms of both revenue and brand reputation).
Healthcare organizations can also curb expenses by optimizing cloud services like AWS, Google Cloud, Microsoft Azure, SAP, and Salesforce. This is especially relevant if the internal IT team doesn’t possess the expertise to properly configure the cloud settings, which may lead to unnecessary expenditures.
Case in point: A leading name in the weight management field enlisted our expertise to fine-tune their premium AWS account. Armed with specialized know-how and a comprehensive understanding of AWS perks and discounts, our DevOps team audited the client's existing setup and offered strategic advice for cloud optimization, which brought a remarkable 40 percent decrease in expenses.
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Increased service/product quality
Implementing DevOps means benefiting from continuous feedback that facilitates rapid issue detection and resolution — a critical aspect in healthcare, where patient well-being can actually be affected by software quality.
Furthermore, infrastructure as code (IaC) ensures a seamless and consistent rollout across development, testing, and production, meaning the product behaves as expected at all stages.
Improved scalability
Backed by key DevOps practices like containerization and orchestration, applications are geared to scale based on demand without compromising performance. For healthcare apps, this translates to effectively handling large patient datasets or high user loads, especially during pandemics and widespread health emergencies.
Painless migration
Embracing DevOps is crucial for a seamless, secure, and effective migration of a healthcare organization's digital assets — services, databases, IT resources, and applications — from on-premises or co-located setups to the cloud.
Enhanced security and compliance
Any talk about healthcare tech should also mention the rulebook: HIPAA in the United States and GDPR and NHS protocols across the pond. DevOps ticks these boxes, too. It employs IaC, plus container technologies like Docker and orchestration tools like Kubernetes, to give healthcare organizations a leg up on data security and audit compliance.
Take, for instance, our collaboration with Dialogue, a Canadian telemedicine startup that sought our expertise during their journey towards SOC 2 certification. Our DevOps engineers refined their DevOps strategy and implemented essential third-party solutions.
"We combined automated testing, an optimized Amazon Elastic Kubernetes Service environment, and a solid IaC strategy underpinned by Terraform and Terragrunt to ensure thorough, centralized, and safe workload management,” says Nikita Dolya, a key DevOps engineer on the project.
Given the results DevOps brings, it's no wonder that an increasing number of healthcare organizations are switching to DevSecOps, an extension of the DevOps methodology that prioritizes security at every phase of software development and deployment.
“Healthcare organizations deal with an extensive volume of sensitive patient data and financial information, so it’s crucial to configure the environment in line with top-tier security guidelines and bolster server defenses,” notes Alexey Golubev, DevOps team manager at Vention.
A nugget of wisdom from Alexey: Rely on data copies to ensure personal data remains out of third-party reach.
Case study: DevOps implementation for a healthcare company
If you're considering the DevOps route for your healthcare company, the experience of your peers can be a goldmine of insights.
Our client Novellia creates the world’s first platform to digitally capture a patient’s complete health data from EHRs, insurance claims, and wearables. By examining their cloud integration story, we'll shed light on the practical application of DevOps in a healthcare setting.
1. Creation of a DevOps strategy
The first step in DevOps integration is to unite teams within a collaborative space around a common mission. For Novellia, this mission revolved around a cutting-edge platform hosted on Google Cloud.
Our engineers thoroughly assessed Novellia's operational and developmental processes, while fine-tuning them in line with DevOps best practices and ensuring all stakeholders followed the same trajectory.
2. Containerization
Containerization is essential for decoupling individual software modules from the main repository, as this fosters quick, adaptable, and reliable system modifications. In the case of Novellia, this strategic setup minimized all potential lags and ensured updates were rolled out on schedule.
3. Infrastructure provisioning
This essential phase includes the establishment, configuration, and governance of infrastructure components like servers, networks, databases, and storage through scripting and automation techniques. In the Novellia project specifically, we used Terraform to make resource management faster and more cost-effective.
4. Integration of infrastructure automation and CI/CD tools
Once the infrastructure is set up, effective management of the containerized app takes center stage.
In Novellia’s scenario, the seamless blending of Google-managed services with automation tools like GitHub Actions and Cypress resulted in a more streamlined approach to configuration management and software deployment.
5. Test automation and QA/Dev alignment
As previously mentioned, test automation is one of the key advantages to DevOps. Development and testing activities usually go hand in hand to ward off any bugs that might show up post-release.
During the active development phase, we run automated tests once or twice daily. If any bug pops up, our team addresses them head-on to ensure the software is rock-solid before we release the next build.
6. Continuous deployment
Upon successful test completion, we transition the code into the production environment. Thanks to our optimized DevOps process, Navellia benefited from prompt and consistent deployments, which enabled effective product updates on the go.
7. Round-the-clock monitoring
During the DevOps rollout, we created a tight feedback loop between Novellia's development and operations teams. If anything didn’t go according to plan in the build, the system generated and shared real-time incident notifications among stakeholders; this setup kept our client informed about any alarms or notifications, allowing for rapid remediation.
At the moment, Novellia is in the midst of an audit process to ensure adherence to safety standards.
Tips for overcoming challenges in DevOps implementation
As a DevOps company ourselves, we've had a front-row seat to the challenges that healthcare companies often bump into on the road to the cloud. Here’s a list of detours to take if your aim is a smooth, stress-free rollout of essential features and updates.
1. Make your DevOps environment sustainable
In DevOps, the torch of code ownership is relayed among several teams, which often clock extra hours and effort due to multiple environment setups and code modifications.
Our team’s rule of thumb? Craft infrastructural blueprints as a central reference point for all stakeholders and ensure all environments mirror each other. This framework establishes a unified coding and testing platform that simplifies access, promotes ongoing development, and enhances efficiency.
2. Commit to ongoing skills development
The ability of a software team to navigate the DevOps transformation is largely tied to their ongoing professional growth. In line with the DevOps 'continuous everything' ethos, we also channel our investments into the latest tools and training to nurture robust DevOps expertise and culture within our company.
3. Leverage AI and data science tools
In the current healthtech landscape, the primary emphasis lies in integrating data science and AI/ML tools for improved data processing and, hence, enhanced patient results.
"At Novellia, for example, our attention was mainly directed towards oncology, as we deeply investigated patient tumor markers,” says Alexey Golubev. “We employed data science tools like BigQuery and DataFusion for streamlined aggregation and summarization based on specific criteria, which allowed for more targeted treatment plans.”
An important aside, though: It’s imperative for DevOps engineers to rigorously evaluate the performance and security protocols of any third-party tool since they can significantly impact the functionality and the integrity of your healthcare solution.
4. Be smart about allocating your resources
When dealing with virtual machines (VMs), many gravitate towards the most powerful options expecting superior performance, yet they might not fully capitalize on all the resources those VMs offer. Therefore, take the time to fine-tune your environment configuration to ensure you get the most bang for your buck and keep things running smoothly.
5. Hire a dedicated DevOps team
Tapping a dedicated DevOps team can significantly lighten the load for a healthcare company's internal resources, meaning it gives the in-house team the bandwidth to focus more on patient-centric objectives and less on tech roadblocks.
What’s more, over time, healthcare firms may find themselves knee-deep in technical debt from maintaining legacy systems or hasty development cycles. But guess what: Dedicated DevOps engineers can swing into action within days to perform a smooth system modernization without disturbing the current service flow.
Additionally, custom software development companies (like ours!) offer a robust range of tooling and platform expertise.
The payoff for you? You’ll get to implement the most fitting and cost-effective solutions possible — a vital aspect for maneuvering through the intricate, ever-changing maze of healthcare technology.